Benchmarking the Customer Configuration Updating Process of the International Product Software Industry
نویسندگان
چکیده
.............................................................................................................................................................................................. 3 Preface ................................................................................................................................................................................................ 4 Part I Introducing the thesis ............................................................................................................................................................. 7 Chapter 1 Customer Configuration Updating fundamentals ............................................................................................................. 8 1.1 Problem analysis .................................................................................................................................................................... 8 1.2 Research context .................................................................................................................................................................. 10 1.3 Problem definition ............................................................................................................................................................... 11 1.4 Research objective and goal ................................................................................................................................................ 11 1.5 Research buildup ................................................................................................................................................................. 12 1.6 Research questions .............................................................................................................................................................. 12 1.7 Research relevance .............................................................................................................................................................. 14 1.8 Thesis overview ................................................................................................................................................................... 15 Chapter 2 Theoretical introduction and hypotheses ........................................................................................................................ 17 2.1 Theoretical and practical takes on CCU. ............................................................................................................................. 17 2.2 Hypotheses .......................................................................................................................................................................... 19 Part II Research method and theoretical fundament ................................................................................................................... 21 Chapter 3 Research method ............................................................................................................................................................ 22 3.1 Why survey ......................................................................................................................................................................... 22 3.2 Research steps ..................................................................................................................................................................... 22 Chapter 4 Theoretical framework ................................................................................................................................................... 31 4.1 Overview ............................................................................................................................................................................. 31 4.2 Theory ................................................................................................................................................................................. 31 4.3 Connecting the theory .......................................................................................................................................................... 41 4.4 Application .......................................................................................................................................................................... 41 4.5 Research framework ............................................................................................................................................................ 43 4.6 Processes ............................................................................................................................................................................. 44 4.7 Capabilities and questions ................................................................................................................................................... 48 4.8 Advice ................................................................................................................................................................................. 49 4.9 Construct questions ............................................................................................................................................................. 50 Part III Validation and Results ...................................................................................................................................................... 51 Chapter 5 Validation conceptual framework and survey ................................................................................................................ 52 5.1 Conceptual framework ........................................................................................................................................................ 52 5.2 Survey ................................................................................................................................................................................. 52 Chapter 6 Results and interpretation ............................................................................................................................................... 55 6.1 Respondents and products ................................................................................................................................................... 55 6.2 CCU process result walkthrough ......................................................................................................................................... 56 6.3 Answering hypotheses ......................................................................................................................................................... 61 6.4 Testing relations .................................................................................................................................................................. 71 Part IV Discussion, Conclusion and Acknowledgements ............................................................................................................. 75 Chapter 7 Validity discussion ......................................................................................................................................................... 76 7.1 Limitations .......................................................................................................................................................................... 76 7.2 External validity .................................................................................................................................................................. 76 7.3 Relevance ............................................................................................................................................................................ 76 7.4 Future research .................................................................................................................................................................... 77 Chapter 8 Conclusion ..................................................................................................................................................................... 78 8.1 Changes in the CCU process have significant impact on the product success ..................................................................... 79 8.2 The priority that the vendor associates with the CCU process influences the product success ............................................ 79 8.3 Eight general product characteristics have significant impact on the success ...................................................................... 79 8.4 The future: Completely automated and fully customizable updating tools .......................................................................... 79 8.5 International product software vendors are more successful than Dutch vendors ................................................................ 80 8.6 The state of the practice of international product software companies ................................................................................ 80 In conclusion ............................................................................................................................................................................. 80 Acknowledgements ........................................................................................................................................................................... 81 References ......................................................................................................................................................................................... 82
منابع مشابه
Improving Cost Of Quality through benchmarking exercise
Benchmarking is a must to achieve higher goals and productivity. This process not only helps in achieving better results, it also sets higher achievable standards. Benchmarking has been used quite effectively in all the industries. In Manufacturing industries it is easy to have quantifiable goals that can be used to benchmark the process. The nature of manufacturing industry being such that the...
متن کاملA Two-phase Model for Product Design Development and Evaluation and Supplier Selection in Product Configuration Change Process (Case study: SUPCO)
A supply chain is composed of a complex sequence of processing stages, ranging from raw materials supplies, parts manufacturing, components and end-products assembling, to the delivery of end products. In the context of supply chain management, supplier selection decision is considered one of the key issues faced by operations and purchasing managers to remain competitive. Therefore, requiremen...
متن کاملA Two-phase Model for Product Design Development and Evaluation and Supplier Selection in Product Configuration Change Process (Case study: SUPCO)
A supply chain is composed of a complex sequence of processing stages, ranging from raw materials supplies, parts manufacturing, components and end-products assembling, to the delivery of end products. In the context of supply chain management, supplier selection decision is considered one of the key issues faced by operations and purchasing managers to remain competitive. Therefore, requiremen...
متن کاملA Case Study of a product software vendor’s Customer Configuration Updating Process: GX Creative Online Development
This case study report describes the results of a case study of GX creative online development, a Dutch product software vendor, into its customer configuration updating (CCU) process. The aim of the research was to document the CCU process of GX, and to uncover strengths and weaknesses. The case study was performed by doing interviews and examining development documentation, software, and inte...
متن کاملDefinition and Validation of the Key Process Areas of Release, Delivery and Deployment for Product Software Vendors: turning the ugly duckling into a swan
For software vendors the processes of release, delivery, and deployment to customers are inherently complex. However, software vendors can greatly improve their product quality and quality of service by applying a model that focuses on customer interaction if such a model were available. This paper presents a model for customer configuration updating (CCU) that can evaluate the capabilities of ...
متن کامل